Frequently asked questions
Short answers. For step-by-step fixes, see Troubleshooting.
General
What is Sanctuary?
Software for Indian private libraries. Managers use the website (sanctuary.org.in) and the Android app. Students use only the Android app for check-in, study time, renewals, and messages.
What is Monthly vs Temporary vs Udhaari?
These are manager Register types. Monthly = regular plan + seat. Temporary = 1–7 day stay. Udhaari = monthly with advance now and dues later. Details: Manager overview → Register.
Who do I pay for my seat?
Your library. Sanctuary’s cut on student fees is 0%. Owners pay Sanctuary only for Sanctuary Pro.
Is there a Student ID or password?
No. Both roles use Indian mobile + SMS OTP.
Can one phone be manager and student?
No. A number used as one role cannot log in as the other.
Sanctuary Pro
What are the prices?
Trial 30 days free, then Monthly ₹299, Quarterly ₹749, Yearly ₹2,499.
What happens when the plan ends?
7-day grace (view students/earnings; no register, seat changes, or broadcasts), then a subscription wall until you renew.
How do I stop autopay?
On website or app: Profile / Your Plan → Stop Autopay. Access continues until the current paid period ends.
Should I use website or Android app?
Managers: website for seat map, register, earnings, and reports; app for quick phone work. Students: Android app only. Website login and app login are separate.
Where is the official website?
https://sanctuary.org.in/ - signup at /signup/manager, login at /login/manager. Guide: Manager website.
Can I use Sanctuary on iPhone or iPad?
Yes - managers can. Open sanctuary.org.in in Safari or Chrome on iPhone/iPad. There is no separate iOS app; the website is how you use Sanctuary on iOS. Students still need the Android app from Google Play.
Can I use Sanctuary on a computer?
Yes. Managers open sanctuary.org.in in any browser on laptop or desktop. Guide: Manager website.
Do website and app share the same login session?
No. App and website sign-in are separate. Logging out of one does not log you out of the other. Manage devices under Settings → Active Sessions.
Students
How do I renew?
Profile → Renew / Upgrade Plan → UPI + UTR. Clear Udhaari dues with Pay now first if any.
Can I change my desk myself?
No. Ask your library manager; you’ll get a notification with the new seat.
OTP not arriving?
Use the exact registered number, wait to resend, check SMS/spam and network. Ask the manager to verify your number on file.
Payments
How does UPI + UTR work?
Pay the library UPI ID, then submit the UTR in the app. The manager confirms before membership updates.
Money deducted but membership not updated?
Refresh and wait a few minutes. Confirm the UTR was submitted. Contact your library with the transaction ID and screenshot.