Frequently asked questions
Short answers. For step-by-step fixes, see Troubleshooting.
General
What is Sanctuary?
Software for Indian private libraries. Managers use the website (sanctuary.org.in) and the Android app. Students use only the Android app for check-in, study time, renewals, and messages.
What is Monthly vs Temporary vs Udhaari?
These are manager Register types. Monthly = regular plan + seat. Temporary = 1–7 day stay. Udhaari = monthly with advance now and dues later. Details: Manager overview → Register.
Who do I pay for my seat?
Your library. Sanctuary’s cut on student fees is 0%. Owners pay Sanctuary only for Sanctuary Pro.
Is there a Student ID or password?
No. Both roles use Indian mobile + SMS OTP.
Can one phone be manager and student?
No. A number used as one role cannot log in as the other.
Sanctuary Pro
What are the prices?
Trial 30 days free, then Monthly ₹299, Quarterly ₹749, Yearly ₹2,499.
What happens when the plan ends?
7-day grace (view students/earnings; no register, seat changes, or broadcasts), then a subscription wall until you renew.
How do I stop autopay?
On website or app: Profile / Your Plan → Stop Autopay. Access continues until the current paid period ends.
Should I use website or Android app?
Managers: website for seat map, register, earnings, and reports; app for quick phone work. Students: Android app only. Website login and app login are separate.
Where is the official website?
https://sanctuary.org.in/ - signup at /signup/manager, login at /login/manager. Guide: Manager website.
Is there an iPhone app?
There is no App Store app yet. Managers can use the full website in Safari or any browser on iPhone, iPad, and Mac at sanctuary.org.in. Students still use the Android app from Google Play.
Can I use Sanctuary on iPhone or iPad?
Yes - managers can. Open sanctuary.org.in in Safari or Chrome on iPhone/iPad. There is no separate iOS app; the website is how you use Sanctuary on iOS. Students still need the Android app from Google Play.
Can I use Sanctuary on a computer?
Yes. Managers open sanctuary.org.in in any browser on laptop or desktop. Guide: Manager website.
What is the Sanctuary website address?
https://sanctuary.org.in/ - bookmark it on your computer or Apple device. Docs: /docs/.
Do website and app share the same login session?
No. App and website sign-in are separate. Logging out of one does not log you out of the other. Manage devices under Settings → Active Sessions.
Students
How do I renew?
Profile → Renew / Upgrade Plan → UPI + UTR. Clear Udhaari dues with Pay now first if any.
Can I change my desk myself?
No. Ask your library manager; you’ll get a notification with the new seat.
OTP not arriving?
Use the exact registered number, wait to resend, check SMS/spam and network. Ask the manager to verify your number on file.
Payments
How does UPI + UTR work?
Pay the library UPI ID, then submit the UTR in the app. The manager confirms before membership updates.
Money deducted but membership not updated?
Refresh and wait a few minutes. Confirm the UTR was submitted. Contact your library with the transaction ID and screenshot.