Sanctuary - Library Management Platform
Last updated: 15 August 2026. This policy covers Manager Sanctuary Pro subscription payments made to Sanctuary via in-app checkout, and explains how Student library-fee refunds are handled separately.
What happens: Autopay is cancelled at period end. Your plan stays active until the end of the paid cycle. No further charges are made. When the period ends without renewal, your account moves to a 7-day grace window (read access; write actions locked), then expired (Subscription Wall) until you subscribe again.
Stopping autopay is not the same as a refund. Unused days in the current period are not prorated unless you qualify under Section 3.
Checkout also offers a one-time (non–auto-renew) payment. No mandate is created. Access lasts until the paid period ends; there is nothing to cancel beyond not renewing. Refund eligibility still follows Section 3.
| Scenario | Eligible? | Details |
|---|---|---|
| First Sanctuary Pro payment, within 7 days | Yes | Full refund if requested within 7 days of your first-ever paid subscription payment to Sanctuary |
| Autopay renewal charge, within 48 hours | Yes | Full refund of that renewal charge if requested within 48 hours of the charge |
| Free trial | N/A | No charge - nothing to refund |
| After 7 days of first payment | No | No refund for partial unused periods |
| After 48 hours of a renewal charge | No | Access continues until period end; stop autopay to prevent future charges |
| Coupon / promotional / discounted purchase | No | Discounted and promotional payments are non-refundable |
| Account terminated for Terms violation | No | Payments are non-refundable |
Approved refunds are issued to the original payment method. After a full refund of a period, commercial access for that period may be revoked.
Step 1: Email sanctuary.app.noreply@gmail.com with:
Step 2: We review and respond within 48 hours.
Step 3: Approved refunds are processed within 5–7 business days to the original method (bank/UPI posting may take additional days).
Important: Student membership payments (direct UPI + UTR, cash, Udhaari advance, or later dues collection) are not payments to Sanctuary’s SaaS. Sanctuary does not control or hold those funds for refund on the Student’s behalf.
For Student fee refunds:
If a Manager registered you on Udhaari and unpaid dues expire, the library may end membership and write off the remaining balance. That write-off is not a Sanctuary Pro refund and does not create a claim against Sanctuary.
If you raise a bank/UPI chargeback on a Sanctuary Pro payment without contacting us first, we may suspend the Manager account pending investigation. Please email the Sanctuary Support Team first - we aim to resolve eligible refund requests under this policy.
We may update this policy from time to time. Material changes may be notified in-app. The latest version is always available at this URL.
The Sanctuary Support Team at Uxpert Tech Solutions helps with refunds, cancellation, billing, and any other problem.
Email: sanctuary.app.noreply@gmail.com
Response Time: Within 48 hours
For refund requests or cancellation help: